FAQ

SHIPPING:

Do you ship worldwide?
Yes, however shipping is unavailable in some countries because of legal restrictions or shipping carrier limitations. For now, we are unable to ship to Cuba, Iran, Iraq, Crimea, Syria, and North Korea. This list may change periodically.

We're available to all other countries and ship internationally!

When will I get my order?
Every order is made to order and it takes approximately 2-7 business days to process and fullfill. After that, shipping time will vary depending on which shipping option you choose at checkout.

Where do Dhansak & Co. products come from?
All Dhansak & Co. graphics are designed in Toronto. Products are printed and shipped out by our drop shippers in the USA and Europe. If you have questions about the hows and whys of this, we are always happy to answer!

ORDERS:

Can I change the shipping address?
Yes, please contact us immediately after you place the order. We are often unable to change the address after a 24 hour period, sometimes less. Address info can no longer be changed if the order has already been processed and shipped.

Can I change my shirt size or switch an item after the order is placed?
Yes, please contact us immediately after you place the order. We are often unable to change the order after a 24 hour period, sometimes less. Your order can no longer be changed if the order has already been processed and shipped.

Can I cancel my order and get a refund?
Yes, but only if your order has not begun fulfillment and/or shipped. 

EXCHANGES AND RETURNS:

Do you take exchanges/returns?

Sorry, returns/exchanges are not accepted. We’re a small business, not a fulfillment center, we sadly don’t have the capacity for returns. We hope you like your merchandise, but if not, try not to hate us. We spent a lot of time and money from our own pocket in order to make this project happen. We hope you’ll at least find solace knowing your money was donated to a very good cause.

INTERNATIONAL ORDERS:

Customs Delays:
Customs clearance does not adhere to a time frame and can delay the delivery.  It is sometimes possible for custom agencies to take up to or beyond a month to process some packages. Neither the shipping carrier nor Dhansak & Co. have control over the customs procedure. 

What are Custom Fees/Duties/Taxes:
Customs charges may apply depending on your country. International shipments are subject to customs duties and may vary depending on your destination country, order value, country limits and other factors. This fee is your responsibility. 

These policies are subject to change without notice.